Privacy Policy

1. Who We Are

Data Controller: Wela Craft
Address: 142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 634 8175

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2. What Data We Collect

We collect personal data only when you choose to provide it — primarily through our contact form. The data we may collect includes:

• Full name
• Email address
• Phone number (optional)
• Message content describing your watch or service enquiry

We also collect technical data automatically when you visit our website, including IP address, browser type, pages visited, and time of visit. This data is collected via analytics cookies with your consent.

Legal Basis for Processing

• Contractual necessity — processing your service enquiry
• Consent — for analytics and marketing cookies
• Legitimate interest — improving the website and understanding how visitors use it

Retention Periods

Enquiry and contact data is retained for up to 3 years from the date of submission. Website analytics data is retained for up to 14 months. You may request deletion at any time.

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3. How We Use Your Data

Personal data submitted via our contact form is used exclusively to:

• Respond to your enquiry about our watch repair services
• Provide a service quotation or condition assessment
• Communicate with you during and after a service
• Maintain records related to your service for quality and warranty purposes

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Third-Party Services

We may use Google Analytics to understand website usage patterns. This service processes anonymised traffic data. We may also use Google Maps embed functionality, which operates under Google's own privacy terms.

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4. Data Protection Measures

We take reasonable steps to protect personal data held by us, including:

• Secure HTTPS connections for all data transmitted through our website
• Access to personal data restricted to staff members who require it for service delivery
• Regular review of data held and removal of data no longer needed

In the event of a data breach that affects your personal data, we will notify you and relevant authorities in accordance with the PDPA requirements within the required timeframes.

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5. Cookies

Our website uses cookies to function correctly and to understand how visitors use it. You can control non-essential cookie categories through the cookie consent tool displayed when you first visit our site. For full details, please see our Cookie Policy.

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6. Your Rights

Under the Thailand PDPA, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data (subject to legal obligations)
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent for cookie-based processing at any time
• Right to lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC), Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any external sites you visit.

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8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us and we will remove it promptly.

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9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

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10. Contact for Data Enquiries

For all data privacy matters, please write to:

Wela Craft — Data Privacy
142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]